Work From Home - Customer Care Coordinator

Work From Home
- Customer Care Coordinator We’re looking for dynamic, energetic people, who are full of ideas, dare to be different and offer our customers world-class support. As a Customer Care Coordinator in Auto Servicing, you are the voice of our company and the key to our customers' success. You'll be the first line of support for general account and payment questions, while also taking on challenging offshore and web-support escalations.

This role is for someone who is ready to be a strong leader and shape the customer experience from the ground up.

• Provide world-class customer care by demonstrating deep empathy
• Champions customer-first advocacy through active listening, resolving complex issues with end-to-end ownership
• Provide exceptional service for general account and payment questions
• Navigate and resolve complex escalations from offshore agents
• Ready to grow your career into a customer advocate role

Coordinator

Monday
- Friday from 10:00AM - 7:00PM CST

Secure home office environment that is free from background noise and distractions Reliable private internet connection that is not supplied via cellular data or hotspot is required A private network that is password protected where you have ownership or line of site sight to every device on the network Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider To validate ISP speeds from a Chrome browser, go to , type Speed Test and run from the Google landing page Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed and service package from the associate.

Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

• High School Diploma, GED, or equivalent certification
• At least 2 years of Customer Service or Call Center Experience
• At least 1 year of experience using Google Suite or Microsoft office

• At least 3 years of Customer Service or Call Center experience
• At least 1 year of experience in the Financial Industry

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

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