Front-Line Support Specialist – Mobile Device

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at

Title: Contact Center Rep I
Duration: 2 Months

Job Description: Interacts with internal and external customers to provide information in response to inquiries about various services and to handle and resolve complaints. New mobile iPhones using 'Airwatch' at our Plano Home Office.

Basic IT skills, working with mobile devices College student with skillset or high school graduate with technical background would be a good fit.

1. Provides front-line support for procedural questions from store associates, customers, unit managers and office associates specific to systems supported.

3. Researches and resolves customer questions using various computer systems based on established rules and procedures.

4. Follows up on inquiries not immediately resolved.

5. Takes roll-over calls for other teams as needed based on call volume.

6. Provides coverage over weekend and holidays as required.

7. May assist in on-the-job training of new associates.

8. Performs other related tasks as assigned.

Thanks & Regards’

________________________________________________________________________
___

Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W :

All your information will be kept confidential according to EEO guidelines.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply