Seasonal Customer Service Represenative

• Base Pay $21.00 / Hour
• Job Category ECOMM
• Employee Type Seasonal

• Name Christianna Irish
• Phone

Join us this holiday season in amazing our customers and sharing the chocolate love! Our ideal team member will be a friendly, detail-oriented customer service professional who enjoys working in a fast-paced environment.

As a Seasonal Customer Service Representative at Lake Champlain Chocolates, you'll assist customers with placing phone and web orders and provide outstanding service via telephone, email, and live chat. To be successful in this job, you need to be organized, self-motivated, personable, and adaptable to changing needs. You must also have strong verbal and written communication skills, as well as accurate data-entry, and computer skills.

Born from a dare to do better, we at Lake Champlain Chocolates are driven by our passion to change the world one delicious piece of chocolate at a time. Since the first truffles we made in 1983 to our Five Star Bars® rolling off the line today, our goal has always been about combining creativity and craftsmanship, while sourcing only the best ingredients to create premium chocolate that is truly unforgettable.

We infuse passion, integrity, and an unrivaled commitment to community in everything we do to make the world a better and more joyful place. Every employee’s contributions make our company what it is today: a warm, welcoming, inclusive and successful certified B Corporation® committed to being a force for social and environmental good. We are committed to making a positive impact on our local and global communities through the choices we make sourcing materials and while operating our facilities and stores.

Our community of employees work hard, care about each other, care about the integrity of our products, and share a passion for delicious confections.

As a Seasonal eCommerce Customer Service Representative with Lake Champlain Chocolates, you’ll be responsible for helping us amaze our customers by providing timely, friendly, and professional customer care. The primary duties for this role are to assist customers with placing orders or answering questions via phone, email, and live chat. You’ll also process all eCommerce orders and communicate regularly with our Shipping Department.

Excellent customer service skills, attention to detail, and accuracy and speed with data entry are required.

You will regularly be scheduled part-time at approximately 24 hours each week – Monday through Friday for a specific number of weeks, in our clean, vibrant office in Williston, Vermont. Our peak season runs from October – December and some evening and weekend hours are required as special events or seasonality dictates. Some remote work is an option and may be mutually agreed upon with your manager.

• Become a chocolate expert! Maintains knowledge on LCC products, how chocolate is made, & other relevant company info.
• Answers calls & responds to emails in a timely, friendly, & professional manner. Assists online customers via live chat.
• Assists customers with selecting products and placing orders, which is done directly in our website admin.
• Refreshes Ship Station and reviews orders to proactively look for any potential issues with delivery methods, ship dates, or shipping addresses. Contacts customers if there are any delays or product outages.
• Coordinates with Ship Station UPS support to reroute or return to sender requests.
• Acts as the primary point of contact for the Shipping team, helping to answer questions related to eComm orders.
• Supports and assists other Seasonal Customer Service Representatives in answering…