Deals Tax - PECS - Senior Associate

Job Title :
Remote Customer Service Specialist Company:
Forge Fit

Location:

Remote

Employment Type:

Full-Time About Forge Fit At Forge Fit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide.

CA $90,000.00–CA$ yearly

Permanent, Full-time

Our mission is to help our partners perform at their peak with reliable equipment and exceptional service.

We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country. About the Role As a Customer Service Specialist, you’ll be the voice of Forge Fit, ensuring our customers have a smooth and positive experience from order to installation and beyond.

• Respond to customer inquiries via phone, email, and chat with professionalism and care
• Help customers with orders, shipping questions, product details, and troubleshooting
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
• Keep accurate records of customer interactions using CRM
• Proactively follow up on customer needs and ensure satisfaction
• Maintain up-to-date knowledge of Forge Fit’s product lines and service policies

• 1+ years of experience in a customer service, support, or client-facing role
• Strong communication and problem-solving skills
• Ability to stay organized and manage multiple priorities
• Comfortable using CRM or support tools
• A positive attitude and genuine desire to help others
• Interest in fitness or familiarity with gym equipment is a plus

• Competitive hourly pay based on experience
• Comprehensive benefits including health, dental, vision, 401k, and paid time off
• 100% remote work with a collaborative and supportive team
• Ongoing training and opportunities for career growth
• The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with Forge Fit?