Remote Sales and Customer Service Specialist

Drive sales through inbound and outbound calls as a remote Sales Specialist serving customers across Ontario. Resolve issues while meeting quality targets.

Cogeco seeks a Sales Specialist for a regular, province-wide work-from-home or hybrid opportunity. You will promote products, process orders, retain customers, and provide customized solutions. The position requires strong communication, customer service, troubleshooting, and digital communication skills while consistently pursuing sales targets.

• Handle inbound and outbound customer calls professionally
• Promote, up-sell, and process products and services orders
• Resolve billing inquiries, service discrepancies, and escalated concerns
• Retain customers considering cancellation or service downgrades
• Enter customer changes accurately using prescribed applications

• High school diploma required
• One to three years sales and customer service experience
• Strong written and verbal communication skills
• Proven customer service and first call resolution skills
• Self-motivated, detail-oriented, and able to troubleshoot independently

Use sales, communication, and customer resolution skills to support Cogeco customers and achieve targets from home or hybrid settings.