Remote Energy Customer Service Representative
Job Description & How to Apply Below
At ENMAX, Customer Service Representatives provide first-contact resolution for inquiries about bills, services, products, and new connections. This primarily remote role requires a private workspace and residence within 45 minutes of Calgary headquarters. You will explain account information clearly while balancing accuracy, quality, efficiency, and customer experience.
Key Responsibilities:
Deliver professional service across phone, email, and live chat
Resolve inquiries involving bills, products, services, and new connections
Explain account details, policies, options, and processes clearly
Escalate complex calls through support and escalation teams
Recommend solutions matching identified customer needs
Requirements:
High school diploma or G.E.D.
At least one year of customer service experience
Analytical skills, good judgment, and customer sensitivity
Minimum typing speed of 40 words per minute
Flexible availability for rotational shifts and private workspace
Bring customer service, computer navigation, problem resolution, and consultative sales skills to ENMAX’s Calgary-area energy support team.
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