Membership Associate

The American Association of Oral and Maxillofacial Surgeons (AAOMS) has been a leading professional organization since 1918. We have a small 50-65 close knit staff, supporting our 9000-member specialty association through education, research, and advocacy. Average staff tenure is 11+ years. Great benefits & working environment.

Office is open with most staff currently working 3 days per week in the office and 2 days per week working remotely. This is not a fully remote position. Must be able to reliably commute to the office 3 days per week.

Exempt

Engagement and Retention Manager, Membership

This is a temporary to permanent position that will require the candidate to become an employee of our outside third-party temp to perm agency for a minimum of 14 weeks prior to any offer being extended. During the temp to perm period the candidate will work Monday-Thursday in the office and be able to work remotely on Friday. This is not a fully remote position.

The Membership Associate reports to the Manager, Member Engagement and Retention and supports the membership application processes and member record administration across all categories; maintaining integrity of customer relationship management (CRM) data; promoting member benefits; supporting the department’s engagement initiatives; and maintaining file archive processes. The Membership Associate provides daily customer service for member-generated inquiries; coordinates the mailing list request and data research request processes;

responds to general membership inquiries; and provides backup support to the receptionist.

The Membership Associate also performs other related duties or projects as assigned by the Manager, Member Engagement and Retention and/or AED, Governance & Membership.

• Proficiency in data entry and Microsoft 365 applications; ability and willingness to learn Association management software and new systems
• Strong organizational, communication and customer service skills, with ability to tailor tone for a professional, credentialed audience
• Strong attention to detail and commitment to accuracy
• Ability to maintain flexibility in managing multiple priorities
• Maintain quality output and timely responsiveness
• Comfortable working with defined processes and systems; follows procedures consistently
• Prior professional membership association or customer service experience a plus

• Membership application and member record administration
• CRM data integrity administration
• Mailing list request and member data inquiry coordination
• Promote member benefits through daily member inquiries
• File archive management

Membership application and member record administration

• Coordinate and support all aspects of membership application, onboarding, renewal and status change processes across all membership categories including thorough review of application data; updating database to reflect application data; creating membership orders; communicating with members about dues balances; and communicating with members about status changes.
• Serve as a primary point of contact for general membership inquiries and provide accurate information.
• Follow established workflows, procedures and checklists and elevate exceptions, discrepancies or policy-related questions to Manager.

CRM data integrity administration

• Process member account updates received (verbal and written).
• Review scheduled (weekly, quarterly, and monthly) data integrity reports.
• Review Association returned mail and update database with new contact information;
  Communicate with members to verify contact information if not provided by mail delivery service.
• Maintain accurate member records across all membership categories and support CRM data quality initiatives.

Mailing list request and member data inquiry coordination

• Coordinate and support all aspects of internal and external mailing list and data research request processes, (including AAOMS Today, AAOMS Advantage partners, and OMSNIC membership roster reports).
• Communicate progress of requests to Manager; elevate requests that fall outside of established policies or procedures for review.
• Review received mailers for alignment with approved content and notify Manager of discrepancies.

Promote member benefits through daily member inquiries

• Maintain foundational knowledge of membership categories and benefits through ongoing training and collaboration with Association staff.
• Educate prospective and current members about…