Customer Solutions Representative - Collector - Remote - AR, MI, NC, PA

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner. We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales.

You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices.

For remote customer solutions representative positions, employees must reside within 100 miles of their designated office location to accommodate occasional in-person meetings, training, equipment support, and other business needs. Before applying, please ensure that you are within 100 driving miles of one of the designated office locations listed below.

• Little Rock, AR - 17500 Chenal Parkway Little Rock, AR 72223
• Detroit, MI - 500 Woodward Avenue Detroit, MI 48226
• Charlotte, NC - 601 South Tryon Street Charlotte, NC 28202
• Dresher, PA - 200 Dryden Road Dresher, PA 19025

Compensation: $23/hr. + monthly incentives.

Compensation: $23/hr. + monthly incentives.

Training class starts:
January, February or March 2027

Work schedule after training:
Your standard work schedule is 7:00am - 4:00pm CST/8:00am - 5:00pm EST or 8:00am - 5:00pm CST/9:00am - 6:00pm EST and will include one evening a week from 10:00am - 7:00pm CST/11:00am - 8:00pm EST (based on business needs) and one Saturday a month from 7:00am
-11:00am CST/ 8:00am - 12:00pm EST (based on business needs). You will also be expected to attend 4 weeks of training that will commence on your start date. Ally reserves the right to change schedules due to business needs.

Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.

Contact Ally auto-loan customers regarding late or missed payments.

Understand reasons for delinquency and negotiate payment arrangements.

Respond to customer inquiries via phone, workflow systems, and email.

Research and resolve account discrepancies.

Document all interactions clearly and accurately.

Maintain professionalism and accuracy while managing accounts.

Meet performance standards for call volume, delinquency, and customer satisfaction.

Identify and recommend solutions to avoid repossession losses.

Use computerized systems for tracking and troubleshooting.

Maintain strict confidentiality of customer information.

Adhe…