Remote Healthcare Customer Service Rep

Healthcare Customer Service Representative

Location: Remote but candidates must be based in Houston, TX

Pay: $16.50/hour

Start Date: November 16, 2026

Schedule: Full-time, 40 hours per week, Monday–Friday

Hours: MUST have open availability between 8:00 AM and 8:00 PM CST (40 hours per week, 8 hours per day)

Training

Schedule:

8:00 AM–5:00 PM CST

Our client is seeking Healthcare Services Representatives to join their growing remote patient services team. In this role, you will serve as the first point of contact for patients, providing exceptional customer service while scheduling appointments, updating patient information, and coordinating with clinical staff to ensure patients receive timely care. This is a fast-paced, high-volume contact center environment ideal for individuals who enjoy helping others and thrive in a customer-focused setting.

• Schedule, reschedule, and cancel patient appointments using multiple scheduling applications and internal systems.
• Provide prompt, courteous, and professional customer service on every interaction.
• Verify and update patient demographic and insurance information to ensure accurate records.
• Assist patients with questions and resolve concerns by utilizing available resources and following established procedures.
• Coordinate with physicians, nurses, and clinical staff to meet patient scheduling needs.
• Confirm upcoming appointments and process appointment changes efficiently.
• Navigate multiple computer systems while documenting interactions accurately.
• Meet productivity and quality metrics, including call handling expectations and scheduling accuracy.
• Participate in ongoing training and coaching to maintain product knowledge and continuously improve performance.
• Demonstrate critical thinking and problem-solving skills to identify the best solutions for patients.

• High school diploma or equivalent.
• Minimum of 1 year of experience in a high-volume contact center or customer service healthcare environment.
• Strong critical thinking and problem-solving skills.
• Excellent customer service, communication, and telephone etiquette.
• Ability to read, write, and communicate effectively in English and Spanish.
• Reliable high-speed internet for remote work.
• Previous experience working in a remote setting.