Senior Customer Success Manager - FinTech SaaS; Remote
Springfield, Hampden County, Massachusetts, 01101, USA
Listed on 2026-11-01
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Customer Service/HelpDesk
Customer Success Management
Eltropy is seeking a proactive Tier 2 Customer Success Manager (CSM) in the Eastern U.S. region to manage a portfolio of 50 mid-size customers within our AI platform for Community Financial Institutions.
In this role you will drive retention, growth, and satisfaction by coordinating with sales, product, and support, conducting strategic business reviews, and enabling customers to derive maximum value from our SaaS solution.
We are currently recruiting a Senior Customer Success Manager - Fin Tech SaaS (Remote) for our team in MA, United States.
The position is based in MA, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 120..
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
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