Global Customer Service Manager —-First
Riverside, Riverside County, California, 94199, USA
Listed on 2026-11-01
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management
Parcel Hero is seeking a Customer Service Manager to lead a 50-strong remote team and drive service quality as we scale internationally into the US and Europe. You will coordinate with Customer Experience and QA, optimise processes, and elevate experiences for both consumer and business customers.
You will shape our customer communications, policies, and education content, while partnering with marketing, product, and technology to ensure consistent, high-quality touchpoints across the platform.
We are currently recruiting a Global Customer Service Manager — Remote-First for our team in San Francisco, CA, United States.
This opening is for the Global Customer Service Manager — Remote-First role at Remote.
We are seeking a motivated Global Customer Service Manager — Remote-First to join Remote in San Francisco, CA, United States.
Consider building your career as a Global Customer Service Manager — Remote-First at Remote.
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