Customer Success Manager; Fully Remote

• Own the post-sale experience for a book of business, including onboarding, adoption, renewals, and expansion.
• Drive gross and net retention as the primary success metric.
• Partner with Sales, Sales Engineering, Product, and Support to ensure customer success.

Requirements:

• 5+ years in Customer Success, Account Management, or similar post-sale role in B2B SaaS.
• Proven track record of exceeding retention, renewal, and expansion targets.
• Experience managing enterprise or mid-market accounts and presenting to technical and executive audiences.

Who You Are:

• A trusted advisor who builds relationships that outlast any single champion.
• Proactive and data-driven, spotting risk and opportunity before the customer raises it.
• An owner who treats retention and customer outcomes as personal standards.
• Salary range of $160,000 – $180,000 plus annual performance bonus.
• Benefits include medical, dental, vision, parental leave, life and disability packages, and 401(k) with employer match.

Hypori is a high-growth cybersecurity SaaS company transforming secure mobility with a virtual workspace platform that lets users access enterprise apps and data from any mobile device with zero data on the endpoint. Backed by $55M in funding and expanding into commercial and regulated markets, the company values innovation, collaboration, and inclusive growth.