Finnish Speaking Online Platform Support Agent

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is delighted to announce an opening for a Finnish Speaking Online Platform Support Agent. This role is vital in ensuring that our Finnish-speaking users receive exceptional support as they interact with our online platform. If you have a passion for customer service and a talent for problem-solving, we would love to welcome you to our team!

• Provide top-quality support to Finnish-speaking users through various channels, including email, live chat, and phone, resolving their inquiries and issues related to the platform.
• Efficiently troubleshoot and resolve technical problems associated with user accounts and platform functionalities.
• Guide users in effectively navigating the platform and utilizing its features to enhance their experience.
• Document all user interactions and resolutions in our CRM system to maintain service quality.
• Work collaboratively with other teams to identify common problems and recommend improvements for user experience.
• Keep abreast of platform updates and feature changes to provide accurate and relevant support.
• Follow up with users to ensure their concerns have been addressed and satisfaction achieved.

Requirements

• Fluent in Finnish and English, both spoken and written.
• Experience in customer service or technical support, especially in online environments.
• Strong understanding of online platforms and their associated functions.
• Excellent problem-solving skills with a proactive approach to customer inquiries.
• Outstanding communication and interpersonal skills, with a strong focus on customer satisfaction.
• Familiarity with CRM systems and customer support tools is a plus.
• Ability to work independently and manage time effectively in a busy environment.

Benefits