Norwegian Speaking Helpdesk Support Agent -Remote in Greece

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is looking for a Norwegian Speaking Helpdesk Support Agent to join our dedicated support team. This role is perfect for individuals who are tech-savvy and have a passion for delivering excellent customer service. As a Helpdesk Support Agent, you will assist our Norwegian-speaking clients by addressing their queries and resolving their technical issues efficiently.

• Provide top-notch helpdesk support to Norwegian-speaking customers via phone, email, and chat channels.
• Troubleshoot and resolve a variety of technical problems related to software, hardware, and applications.
• Accurately document all customer inquiries and resolutions in the helpdesk ticketing system.
• Guide clients on product usage, features, and best practices for optimal performance.
• Collaborate with other support team members to escalate complex issues when needed.
• Monitor ticket progress and ensure timely follow-up for issue resolution.
• Keep up-to-date with product changes and emerging technologies to enhance support quality.

Requirements

• Fluency in Norwegian and English, both written and spoken, is required.
• Previous experience in technical support or customer service roles is preferred.
• Strong analytical and troubleshooting skills to resolve client issues effectively.
• Exceptional communication skills and a customer-centric mindset.
• Proficient in using helpdesk software and ticketing systems.
• Ability to multitask and manage multiple inquiries in a fast-paced environment.
• A proactive approach to learning and upgrading technical knowledge.

Benefits