Remote Customer Service Agent

Remote Work‑At‑Home Position

We are looking for a Customer Support and Sales Representative to work from home. The role requires you to handle hundreds of customer interactions each week across the United States, resolve support issues, upsell products, and maintain a best‑in‑class customer experience.

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes with customers
• Appropriately escalate customer dissatisfaction to the managerial team
• Ensure first‑call resolution through problem solving and effective call handling

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow‑up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer‑service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi‑task, stay focused, and self‑manage
• Strong team orientation and customer focus
• Ability to thrive in a fast‑paced environment where change and ambiguity prevail
• Excellent interpersonal skills and ability to build relationships with team and customers

• Must be authorized to work in the United States
• Must be willing to submit a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background results.
• Must be willing to submit to drug screening. Job offers are contingent on screening results (does not apply in Canada).

Base compensation is based on experience. We offer competitive benefits and incentives that grow with your career.

• Paid Time Off (PTO) and paid holidays
• Health benefits for full‑time employees through supplemental coverage
• Life insurance and supplemental accident & critical‑illness insurance
• Opportunities for career growth and internal promotion
• Paid training programs
• Casual dress code and a collaborative work environment

Work will be performed in a professional office environment. The employee will be largely sedentary, required to sit/stand for extended periods, operate a computer and telephone headset, and occasionally move objects up to 40 pounds.

Consistent with the Americans with Disabilities Act (ADA), we provide reasonable accommodations for qualified applicants or employees with disabilities unless undue hardship is incurred.

We embrace differences and maintain a work environment free from discrimination. MCI is an equal‑opportunity employer, offering the same opportunities regardless of race, color, religion, sex, national origin, disability, or any other protected characteristic.