Customer Service Coordinator

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

We currently have an exciting opportunity within The Pallet Network (TPN). TPN are award-winning palletised freight distribution across the UK, Ireland and beyond, powered by a nationwide network of independent transport partners.

Known for our award-winning service, we value excellence, teamwork, and innovation – making sure the pallet get to wherever it needs to go.

Life in this role

As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders.

Working hours: Monday to Friday, 9am-5pm/10am-6pm.

Some occasional Saturday working may be required (potential remote working for the Saturdays).

Salary: £29,273 per annum

Key Duties of a Customer Service Coordinator:

• Firstpointofcontactfor Partner Account and Network Servicesrelatedenquiries .
• MeetingcustomerandclientexpectationsandmeetingagreedSLA’s.
• Provideaccuratedatainatimelymanner,forbothinternalandexternalstakeholders.
• Workcloselywithinternaldepartmentstoensureoptimumcustomerserviceprovision.
• Manage Partneragreementsinlinemanager’sabsence.
• Assistingwitheventco-ordinationinlinemanager’sabsence.
• Monitor Partner/Operationsqueriestoensureappropriateandtimelysolutions,providing guidance where required.
• Invoicegenerationforspecificaccountsoreventswhererequired.
• Trackandtracesystemco-ordinationwhererequired.

What you’ll need ...

• Highattentiontodetailandhighlevelofaccuracy.
• Excellentproblemsolvingskillswiththedesiretosharebestpracticeenhancements.

What is in it for you?

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.

Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

Wellbeing Support – your wellbeing matters to us. Through your Employee Assistance Programme, you'll have 24/6 7 access to confidential counselling and legal support, whenever you need it.

Eye Care Vouchers – free eye tests and discounts on prescription glasses.

Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.

Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.