Customer Service Technical Associate

Monument, United Kingdom | Posted on 10/14/2026

Digital Theatre+ is on a mission to transform the way students learn and teachers teach. As a leading education technology platform, we bring world-class theatre, performances, and rich learning resources directly into classrooms and libraries around the world. We believe the arts should be accessible to everyone, not just the few, and we’re building a service that empowers millions of students to experience culture in a way they may never otherwise have the chance to.

We’re a team driven by purpose. Our work creates new opportunities for learners globally, and everything we do is centred around understanding and meeting the needs of teachers and students. We listen deeply, value data, and constantly innovate to build something that genuinely improves lives.

At Digital Theatre+, you’ll join a highly collaborative, ambitious, and values-led group of people who care about impact, continuous learning, and doing great work together. We move quickly, think creatively, and support each other to grow, both personally and professionally. As a growing organisation, every person we hire shapes our future.

Digital Theatre+ is looking for a friendly, organised and customer-focused Customer Service Technical Associate to join our small, dedicated Customer Service team.

At Digital Theatre+, we help schools, universities and cultural institutions around the world access inspiring digital theatre and educational content. Behind every great customer experience is a team making sure our platform is accessible, reliable and easy to use.

That’s where you come in.

As one of the first points of contact for our customers, you'll answer questions, resolve issues and help new institutions get set up on our platform.

This is first and foremost a customer service role, with a technical element. We're looking for someone who already has hands‑on experience helping customers and resolving their problems, alongside an interest in technology and a willingness to develop their technical skills.

You don't need to be a technical expert. We'll train you on our systems, authentication processes and platform configuration. What matters is having a strong foundation in customer service, being comfortable with technology and enjoying the challenge of finding solutions.

This is an excellent opportunity for someone who wants to build on their existing customer service experience and develop specialist technical support skills.

This is a hybrid role, attending the office one day per week. However, for the right candidate, we are willing to consider a UK-based remote position.

• Supporting our customers: Responding to customer enquiries via email and video calls, providing friendly, professional, accurate and timely assistance.
• Resolving customer issues: Taking ownership of enquiries, investigating problems and guiding customers towards a resolution.
• Helping customers get started: Supporting the onboarding of new schools, universities and institutions, ensuring they can access and use our platform successfully.
• Developing technical expertise: Learning how to configure customer access, including IP authentication, single sign-on (SSO), user accounts and other platform settings.
• Keeping things organised: Maintaining accurate records of customer queries, troubleshooting activity and resolutions using Hub Spot.
• Guiding customers: Hosting online meetings to walk customers through technical questions, platform access and troubleshooting.
• Making things better: Helping develop user guides, improve processes and identify recurring issues to enhance the customer experience.
• Working as one team: Collaborating with Customer Success, Sales, Product and Engineering colleagues to ensure…