Business Support Officer

Salary: £26,000 per annum (rising to £28,000 after 12 months)

Hours: Monday-Thursday 08:30-17:00 | Friday 08:30-16:30

Contract: Permanent

Hybrid: 1 day working from home per week after initial training (approx. 3 months)

Business Support Administrator to join a busy B2B team supporting the

order to cash process
. This role is

administration led but does require strong

customer service skills
, as you'll be liaising with customers by phone and email while managing high volume, detail driven tasks.

• Creating and processing sales orders and booking orders onto systems
• Invoicing and resolving invoice queries accurately
• Phone and email interaction with B2B customers
• Providing clear, timely updates to customers
• Liaising with internal teams including Transport, Operations and Finance
• Working across CRM/ticketing systems, transport systems, Teams and basic Excel
• Managing multiple tasks and working to SLAs and KPIs

No sales or targets involved.

• Strong administrative experience in a fast paced environment
• Good customer service and communication skills
• High attention to detail and accuracy
• Confident working across multiple systems
• Comfortable multitasking and prioritising workload
• Quarterly bonus incentive
• Dress down Fridays
• Cycle to Work scheme
• Benefits hub with discounts and schemes
• Free bus service from Birchwood train station
• Excellent Birchwood Park location with gym, social hub and local amenities