Customer Accounts Advisor

The role

Known internally as Customer Accounts Advisor

Location: Beeston, Nottingham NG9 1LA

Contract: Fixed Term contract (12 months) ¦ Full-time ¦ Hybrid working ¦ 37.5 hours per week

Looking for a rewarding career where you can make a real difference? Join Metropolitan Thames Valley Housing (MTVH) - and help customers to keep their homes by providing expert advice and support.

Our modern Beeston office offers a fantastic working environment with free parking, beautiful surroundings, and an onsite café. Once fully trained, you'll enjoy a hybrid working pattern:

• Two days in the office
• Three days working from home (on alternating days)

Working Hours

• Contracted hours:
  Monday to Friday, 08:00am - 08:00pm, and Saturday, 09:00am - 05:00pm
• Core opening hours:
  Monday to Friday, 08:00am - 06:00pm

About MTVH

At Metropolitan Thames Valley Housing, we believe everyone should have a safe, secure, and affordable home. We manage over 57,000 homes across the UK and provide vital support services to help people live well. Our values - Care, Dare, Collaborate - guide everything we do, and we're looking for people who share our passion for making a positive impact.

What you'll do

• Deliver outstanding customer service via phone and digital channels
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