French Bilingual Product Quality Assurance Agent; Remote - Michigan

Location:

Remote – Michigan residents

Location:

Remote – Michigan residents

Are you fluent in French and have a good ear for understanding Québécois French?

If you're looking for a work-from-home position where you can use your language and computer skills, this could be a great opportunity for you!

As a remote, French Bilingual Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service in French and English. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner.

No automotive experience required!

• Work from home while having regular connection with your teammates
• No weekends
• Paid training
• Equipment provided
• Benefits available
• Professional development and growth opportunities

• Receive calls from French-speaking dealers
• Gather and document information in English
• Effectively and efficiently deliver resolutions in French using defined processes and applications
• Meet quality and productivity targets by:
• Having a good understanding of project operations and workflow processes
• Delivering services that meet those goals
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

• Live chat with a Morley Talent Acquisition (TA) Specialist:
• Chat hours:
• M-F 8 a.m.
  
  - 5 p.m. Eastern / 7 a.m.
  
  - 4 p.m. Central / 6 a.m.
  
  - 3 p.m. Mountain / 5 a.m.
  
  - 2 p.m. Pacific time
• Closed on some holidays. TA will respond to after-hours questions the next business day.

• Strong computer navigation and typing skills
• Extensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• A positive, self-starter attitude with a solid work ethic and meticulous attention to detail
• Excellent interpersonal and listening skills

• Must have the ability to pass a pre-employment background check and drug screen
• Fluent in speaking, reading and writing French and understanding the Québécois French dialect (you'll take a French fluency test)
• High school diploma or equivalent
• Proven success in a relevant / related position for one or more year
• Call center experience
• One or more years of customer service experience
• Able to work shifts within the center's hours of operation:
• Monday - Friday (no weekends!)
• 9 a.m.
  
  - 7 p.m. Eastern / 8 a.m.
  
  - 6 p.m. Central / 7 a.m.
  
  - 5 p.m. Mountain / 6 a.m.
  
  - 4 p.m. Pacific time
• Must be able to stick to the schedule reliably, as some queues are time sensitive

• Associate degree

• Michigan resident
• Secluded and distraction-free work environment
• Required internet setup:
• High-speed internet delivered through a wired provider (cable or fiber)
• Computer must be physically connected to your modem / router using an Ethernet cable
• Wireless, 5G and satellite connections are not supported

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: )

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic…