Remote CX Specialist; Temp E-commerce & AI
Philadelphia, Philadelphia County, Pennsylvania, 19113, USA
Listed on 2026-11-01
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Customer Service/HelpDesk
Ecommerce, Customer Service Rep
Golden Child is seeking a remote Customer Support specialist in the United States to handle email and SMS support for a pet nutrition brand. You will review AI-generated responses for accuracy and tone, and own escalations on delivery, billing, and subscription issues.
Ideal candidates have 3+ years in e-commerce support, hands-on experience with Gorgias, Shopify, and AI tools like Yuma.ai, and excel at clear written communication while managing time autonomously in a fully remote setup.
We would love to welcome a new Remote CX Specialist (Temp) — E-commerce & AI Support to our organisation in United States.
We appreciate your interest in this position.
Join Golden Child and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
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