Norwegian Speaking E-commerce Support Specialist -Remote in Greece

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is delighted to announce an exciting vacancy for a Norwegian Speaking E-Commerce Support Specialist. This role is perfect for individuals who are passionate about e-commerce and fluent in Norwegian. As a vital part of our team, you will ensure that our Norwegian-speaking customers receive a top-notch online shopping experience by addressing their inquiries and providing effective solutions.

• Deliver exceptional customer support to Norwegian-speaking clients through email, chat, and phone communications.
• Assist customers with inquiries related to product details, order processing, returns, and payment methods.
• Resolve customer complaints and issues with professionalism and efficiency.
• Accurately manage and process customer orders from start to finish.
• Stay current on product offerings, promotions, and company procedures.
• Work collaboratively with other departments to enhance the overall customer service experience.
• Maintain comprehensive records of customer interactions in the CRM system for accurate follow-up.

• Fluency in Norwegian and English, both written and spoken.
• Prior experience in customer service or e-commerce roles is advantageous.
• Strong enthusiasm for e-commerce and awareness of online shopping trends.
• Exceptional communication skills, with a strong focus on customer satisfaction.
• Experience with customer support applications and CRM systems is a plus.
• Ability to work independently and manage inquiries in a fast-paced setting.
• Strong organizational and analytical skills, with an eye for detail.