Spanish Bilingual: Content Processing Specialist; Customer Service​/Content Moderation); Fully Remote

• This role involves monitoring and moderating social media content for Brick Brands' clients.
• You'll manage direct messages, support customer needs, and upscale potential crises.
• It's a 100% remote position based in Portugal, working with a global team.

• Respond to public comments with strong judgement and brand tone.
• Manage direct messages and private support conversations end-to-end.
• Support account, billing, subscription, and troubleshooting issues.

• Fluent in English with near-native Portuguese and Spanish.
• 2+ years in social care, community management, or digital customer service.
• Comfortable using CRM and AI-assisted drafting tools.
• Enjoy 100% remote work and continuous learning.
• Work with world's coolest brands in a diverse, global team.
• Receive competitive compensation based on location market rates.

Brick Brands provides 24/7 brand protection, positive brand sentiment, and customer engagement across languages and cultures. It is a fast-growing company with a global team that values diversity, inclusivity, and continuous learning.