Norwegian Speaking Online Shopping Advisor -Remote in Greece

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Norwegian Speaking Online Shopping Advisor. If you have a passion for customer service and a knack for online shopping, this role is ideal for you. As an Online Shopping Advisor, you will assist Norwegian-speaking customers in their shopping journey, ensuring they receive the highest level of service and support.

• Engage with Norwegian-speaking customers through chat, email, and phone to address their online shopping inquiries.
• Provide comprehensive product information and personalized recommendations to enhance the customer experience.
• Manage inquiries related to order statuses, returns, and exchanges in a friendly and efficient manner.
• Assess customer needs and offer tailored solutions to improve their shopping experience.
• Stay informed about product offerings, promotions, and company policies to relay accurate information to customers.
• Document customer interactions properly to ensure follow-up and quality assurance.
• Collaborate with the team and other departments to resolve customer issues and improve service processes.

Requirements

• Fluency in Norwegian and English, with strong verbal and written communication skills.
• Experience in customer service, particularly in an online shopping or e-commerce environment.
• A passion for e-commerce and a good understanding of online shopping habits.
• Able to connect with customers effectively, providing empathetic and efficient support.
• Familiarity with customer service software and e-commerce platforms.
• Excellent multitasking and organizational skills to handle various customer inquiries effectively.
• A positive team player dedicated to ensuring customer satisfaction and service excellence.

Benefits