Bilingual Members & Providers Call Center Agent- CA- Remote

Great companies need great teams to propel their operations. Call Center Member Agents are responsible for responding to basic to moderately complex member telephone calls involving eligibility and benefit information.

Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel.

Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).

Documents call in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation.

Interfaces with team personnel, management, and customers in reference to customer service issues.

Conducts outbound calls to members in response to customer direction or other business needs.

High school diploma or G.6 months minimum, prefer on more years of customer service or other telephone experience.

• Dental experience preferred
• Bilingual (Spanish/English) required
• Experience working with computer software and telephone technology and skilled in the use of help desk software.
• This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.

Hourly rate that will be offered:

• $25/hour Bilingual

Remote 8:00am to 5:00pm PST zone

We will accept applications on an ongoing basis

The pay range for this position is $31,200.00 - $44,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.