Customer Service​/Virtual Assistant

We are seeking for a Customer Service / Virtual Assistant to join our team on a full-time & Part Time, remote basis. This role is based in globally and offers an excellent opportunity to build a career in the Consumer Services industry while supporting customers and helping them have a positive experience with our company.

As a Customer Service / Virtual Assistant, you will serve as a key point of contact for customer inquiries, providing timely, accurate, and friendly support across digital channels. You will help manage correspondence, assist with scheduling and administrative tasks, and ensure that every interaction reflects the professionalism and community.

This remote position offers flexibility and the chance to grow your skills in customer care, communication, and virtual office support within a dynamic sports organization. The compensation is based on a yearly salary in USD.

• Respond to customer inquiries via email, chat, and other digital channels in a timely and professional manner
• Provide accurate information about club services, events, memberships, and policies
• Assist with scheduling, appointments, and calendar management
• Maintain organized records of customer interactions and follow-up actions
• Handle routine administrative tasks such as data entry, document preparation, and file management
• Escalate complex or sensitive issues to the appropriate team members
• Support the processing of registrations, bookings, and ticket-related requests
• Contribute to improving customer satisfaction through feedback collection and process suggestions
• Maintain confidentiality and handle customer information in accordance with company policies
• Collaborate with team members to ensure smooth and consistent service delivery

• Previous experience in customer service, virtual assistance, or a related field is an asset, though entry-level candidates are welcome
• Excellent written and verbal communication skills in English
• Strong interpersonal skills and a friendly, empathetic approach to customer care
• Proficiency with email, messaging platforms, and standard office software
• Basic familiarity with CRM tools, helpdesk software, or scheduling applications is preferred
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively in a remote setting
• Self-motivated, reliable, and comfortable working independently
• Interest in sports, community engagement, or the consumer services industry is a plus
• Reliable internet connection and a suitable home working environment