Remote Customer Support Manager & QA Coach
Danbury, Fairfield County, Connecticut, 06810, USA
Listed on 2026-11-01
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Customer Service/HelpDesk
Technical Support, Customer Service Rep
AECOM is seeking a Customer Support Manager to lead the CTrides customer support center. This role will manage the team, ensure service quality, and streamline operations in a remote-first setup with in-person training when needed.
You will own knowledge content, QA processes, and tool improvements, coordinating with the Program Director and transportation partners to keep routes and service information accurate. Excellent communication and coaching skills are required.
The Remote Customer Support Manager & QA Coach position in the Management & Operations field is open for applications.
We have an opening for a Remote Customer Support Manager & QA Coach in CT, United States within Management & Operations.
This role, Remote Customer Support Manager & QA Coach at AECOM, could be your next career step.
Are you ready to take on the Remote Customer Support Manager & QA Coach role at AECOM?
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