Remote Inbound Support Specialist | Tech CX Team

Position: Remote Inbound Support Specialist | Grow with a Tech CX Team

POSITION OVERVIEW

Remote Work-at-Home | Canada

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance.

We are seeking Remote Inbound Customer Service Representatives to provide exceptional support to customers calling in with questions or concerns. This role is ideal for individuals who are empathetic, patient, and committed to delivering high-quality service from a home-based environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• POSITION RESPONSIBILITIES

Key Responsibilities:

• Answer inbound customer calls in a professional and courteous manner.
• Assist with inquiries, complaints, and service-related issues.
• Provide accurate information about products, services, and policies.
• Document customer interactions and feedback in the system.
• Follow company procedures and escalate complex issues when necessary.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All Positive, And Driven Applicants Are Encouraged To Apply.

The Ideal Candidate s For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

• Must be 18 years or older.
• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Strong verbal communication and active listening skills.
• Ability to work independently in a remote setting.
• Reliable internet connection and a quiet workspace.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, Market Force, Gravis Apps,…