Senior CSM Lead - Premier Accounts & AI Adoption; Remote
Troy, Oakland County, Michigan, 48007, USA
Listed on 2026-11-01
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Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Relativity, a leader in legal tech, seeks a Lead Customer Success Manager to own Premier Tier outcomes and coach the broader CSM team. You will orchestrate the PSP catalogue, drive renewals, and lead ROI analyses while guiding AI adoption and governance across complex customer ecosystems.
You will maintain C-suite relationships, collaborate with sales to identify growth, and develop repeatable playbooks for AI-enabled workflows in legal practice.
The following opening is for a Senior CSM Lead
- Premier Accounts & AI Adoption (Remote) with Relativity.
This posting is for the Senior CSM Lead
- Premier Accounts & AI Adoption (Remote) role at Relativity, based in MI, United States.
We are looking to fill the Senior CSM Lead
- Premier Accounts & AI Adoption (Remote) position at Relativity in MI, United States.
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