Account Management Assistant Account management Overlaps US team

Role details: This is a 100% remote contractor role open to applicants worldwide.

Every client has several work streams moving at once. A question arrives by email. A decision is made on a call. A designer needs context. An overdue task is holding up the next step. The client should never have to chase us to learn what is happening.

You help prevent that.

This is not a passive administrative role. You will sit in the middle of client requests, account strategy, and work being completed across paid advertising, SEO, web, content, and operations. Your job is to understand what is needed, turn it into clear action, protect the team's time, and make sure nothing important disappears between conversations.

You will monitor client and internal email, respond to routine messages within your approved authority, draft responses that need Account Manager review, turn requests and decisions into complete Click Up tasks, and follow those tasks across the team. You will prepare the Account Manager for client meetings, surface risks early, and make sure every conversation ends with a clear next step.

You are not expected to run advertising campaigns or become the strategist for every department. You are expected to understand enough to ask the right questions, know who owns the work, and recognize when something is off track.

• Monitor client and internal email during your agreed working hours. Respond, route, or escalate each message according to its urgency and your authority.
• Turn client requests, meeting decisions, and internal commitments into clear Click Up tasks with the correct owner, dates, priority, time estimate, context, and definition of done.
• Manage the flow of work across the team by checking priorities, deadlines, dependencies, workload concerns, and missing updates.
• Protect the team's time by making sure people have the context they need before work begins and by catching unclear or incomplete assignments early.
• Follow up on overdue or at-risk work before it becomes a client problem.
• Process client-call transcripts and action items on the same business day.
• Prepare meeting briefs with completed work, current performance context, open questions, risks, client requests, and recommended next steps.
• Keep client records, communication logs, meeting notes, and CRM information current.
• Support approved client communication in Go High Level  after you have learned the accounts and communication standards.

You do not wait for someone else to discover a missed email, an unassigned task, or a deadline  take responsibility for finding the next step and making sure the right person owns it.

You keep clients and teammates informed. You share progress, document decisions, and raise blockers early. Silence is not a project-management strategy.

You do not copy a request into Click Up and call it done. You understand what the client needs, why it matters, who should act, and what completion should look like. If the request is unclear, you ask before sending the team in the wrong direction.

During your agreed working hours, you are present, responsive, and aware of what is moving. Email is monitored. Click Up reflects reality. Meetings are prepared. Teammates do not have to chase you for status.

A full task list is not the result. The result is a client request answered, a blocker removed, a meeting prepared, or a commitment completed correctly.

Clients should feel that their work matters. They receive clear communication, clean handoffs, and visible progress. Internal confusion stays internal and gets resolved.

You close loops. If you say something will be handled, you either bring back proof that it was handled or raise the risk before the commitment is missed.

• Client emails are handled the same business day when possible and always within the role's approved response window.
• Client requests are logged, assigned, and routed on the same business day.
• Action items from client calls are captured accurately and processed the same day.
• Every active Click Up task has a clear owner, start date, due date, priority, time estimate, useful context, and current status.
• The Account Manager receives a complete prep brief before each client meeting.
• Blockers are raised early, in writing, with the facts and a proposed next step.
• The team spends less time searching for context,…