Remote Medicare Call Center Leader — Compliance & Quality
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-11-01
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Customer Service/HelpDesk
Call Center / Support
Humana seeks an IFG Call Center Manager to lead the Medicare-focused contact center, driving service quality, CMS compliance, and performance excellence. You will oversee enrollment, eligibility, claims, and benefits inquiries while mentoring supervisors and agents.
Responsibilities include adherence to SLAs, staffing optimization, and continuous process improvements to enhance member satisfaction and CAHPS/STAR outcomes across Medicare Advantage and Part D programs.
For the Remote Medicare Call Center Leader — Compliance & Quality position at Humana, we are reviewing applications now.
Learn more about the Remote Medicare Call Center Leader — Compliance & Quality role in the description above.
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This posting is for the Remote Medicare Call Center Leader — Compliance & Quality role at Humana, based in United States.
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