Remote Customer Success Specialist
Elgin, Kane County, Illinois, 60120, USA
Listed on 2026-11-01
-
Customer Service/HelpDesk
Customer Success Management, Account Manager, HelpDesk/Support
Follett Software, LLC is seeking a Remote Aspen (SIS) Customer Success Specialist to manage renewal quotes and renewals for U.S. educational customers. You’ll oversee the renewal lifecycle, negotiate terms, and collaborate with Sales and CS to identify upsell opportunities while maintaining strong customer relationships.
The role emphasizes proactive renewal management, accurate quoting, and cross-team collaboration to maximize retention and customer satisfaction.
Step into the Remote Customer Success Specialist:
Renewals & Growth role at Follett Software, LLC in Chicago, IL, United States and grow with us.
For the Remote Customer Success Specialist:
Renewals & Growth position at Follett Software, LLC, we are reviewing applications now.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).