SaaS Support Specialist: Users Navigate Ticketing
Livonia, Wayne County, Michigan, 48150, USA
Listed on 2026-11-01
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Management
Ludus, a SaaS company powering event ticketing and related services, seeks a Customer Support Specialist to be the first contact for customers across chat, email, and phone. You will guide users through our platform, resolve issues efficiently, and maintain high satisfaction in a hybrid Ada, MI role.
The role emphasizes quick learning of our software, superb communication, and teamwork within the Customer Success group. In-office presence is required 2 days weekly.
For the SaaS Support Specialist:
Help Users Navigate Ticketing position at Remote Jobs, we are reviewing applications now.
All applications are reviewed carefully by our team.
The position is based in MI, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 28.000 - 40.000.
We aim to respond to suitable candidates as soon as possible.
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