Remote Call Center Manager for Federal
Shawnee, Johnson County, Kansas, 66203, USA
Listed on 2026-11-01
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Customer Service/HelpDesk
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Management
Maximus is seeking a Call Center Manager to support the OPM - FEHB program. The role leads daily call center operations, ensures performance metrics, and maintains policy knowledge while guiding remote staff. You will monitor quality, training needs, and compliance with ISO standards, and drive process improvements.
Remote, US citizen, background check required. This fully remote role requires experience managing benefits-verification workflows and remote teams, with a Bachelor's degree and 5+
We are looking to fill the Remote Call Center Manager for Federal Benefits position at Maximus in Topeka, KS, United States.
Join us at Maximus as our next Remote Call Center Manager for Federal Benefits in Topeka, KS, United States.
We are currently recruiting a Remote Call Center Manager for Federal Benefits for our team in Topeka, KS, United States.
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