Swedish Speaking Customer Experience Representative -Remote in Greece

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a premier recruitment agency dedicated to connecting talented individuals with top-tier job opportunities across Greece. We are excited to announce an opening for a Swedish Speaking Customer Experience Representative to join our vibrant team. In this essential role, you will be responsible for fostering positive relationships with our Swedish-speaking customers, ensuring they receive exemplary service and support.

• Act as the primary liaison for Swedish-speaking customers, providing assistance through phone, email, and chat.
• Handle customer inquiries, resolve issues promptly, and offer detailed information about our products and services.
• Maintain thorough records of customer interactions and issues in our CRM platform.
• Collaborate with various departments to improve customer service processes based on client feedback.
• Stay informed about product knowledge and company policies to ensure accurate service delivery.
• Engage in team discussions and share constructive ideas to enhance customer satisfaction.
• Support training initiatives for new employees by providing guidance and sharing insights.

• Fluency in Swedish and English with exceptional communication skills, both written and verbal.
• Experience in customer service or related roles is preferred.
• Strong analytical and problem-solving skills paired with a customer-centric approach.
• Able to engage and communicate effectively with a diverse customer base.
• Experience using CRM software and customer support technology.
• Excellent organizational abilities and attention to detail.
• Team player with a positive outlook and a passion for delivering high-quality customer experiences.