Remote Customer Experience Lead — Agent Team
Jacksonville, Duval County, Florida, 32099, USA
Listed on 2026-11-01
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Call Center / Support
Book of the Month is seeking a Customer Experience Associate to support a team of high performing customer service agents delivering exceptional service to our members. This role blends frontline work with operational problem-solving, handling sensitive escalations with care, and identifying process improvements.
Remote and in-person options available for US residents, with some state restrictions. The position emphasizes data analysis, knowledge base updates, and effective communication with
Are you ready to take on the Remote Customer Experience Lead — 10-12 Agent Team role at Book of the Month?
The Remote Customer Experience Lead — 10-12 Agent Team role at Book of the Month is now open for applications in FL, United States.
Join us at Book of the Month as our next Remote Customer Experience Lead — 10-12 Agent Team in FL, United States.
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