V102 Receptionist- Bilingual Legal Receptionist

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Job Description:

Join Job Duck as a Bilingual Receptionist and become an important first point of contact for clients and prospective clients seeking legal assistance. In this role, you will manage a high volume of incoming calls while providing professional, empathetic, and accurate support in both English and Spanish. You will help create a welcoming caller experience, answer questions using available resources, and follow established protocols to ensure inquiries reach the appropriate team.

This opportunity is ideal for a reliable, personable professional who enjoys speaking with people, pays close attention to detail, and thrives in a fast-paced environment.

Monthly Compensation: 1,150 to 1,220

• Communicate clearly and professionally to help ensure clients and prospective clients feel welcomed and supported
• Follow internal communication and call handling procedures to support efficient coordination between callers and the Intake Team
• Answer a high volume of incoming telephone calls with professionalism, empathy, accuracy, and attention to detail
• Communicate fluently in English when answering questions and assisting callers over the phone
• Use available resources to accurately address caller questions and determine the appropriate next steps
• Follow established firm protocols when handling potential new client inquiries
• Route calls and prospective client inquiries accurately to the Intake Team when appropriate
• Provide friendly, empathetic, and customer service focused assistance during every client interaction
• Provide bilingual support in English and Spanish to clients and prospective clients
• Maintain professionalism and attention to detail while working in a fast-paced, high call volume environment
• Manage approximately 400 incoming calls per week while maintaining a consistently welcoming and professional caller experience

• Work Schedule:
  
  Monday through Friday, 9:00 AM to 6:00 PM EST
• Timezone: EST Full professional fluency in English and Spanish, with exceptional spoken English required for handling telephone conversations accurately and professionally
• Ability to manage a high volume of incoming telephone calls while maintaining professionalism, empathy, and attention to detail
• Comfortable handling approximately 400 calls per week and a call volume exceeding 45 calls per day
• Strong customer service and interpersonal communication abilities
• Ability to follow established protocols for potential new client inquiries and accurately route calls to the Intake Team
• Comfortable working in a fast-paced legal services environment with frequent client interaction
• Software and Tools: CRM, VoIP, internal communication platform, email, and calendar tools

• Bilingual English and Spanish
• Professional English Fluency
• Customer Service
• Telephone Communication
• High Volume Call Management
• Call Routing
• Client Communication
• Prospective Client Support
• Legal Intake Support
• Active Listening
• Verbal Communication
• Professional Communication
• Attention to Detail
• Empathy
• Reliability
• Professionalism
• Interpersonal Skills
• Organization
• Accuracy
• Adaptability
• Time Management
• Customer Service Orientation
• Ability to Work in a Fast Paced Environment

Work Shift:

Languages:

English

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