Remote Customer Escalations Specialist; SaaS/Healthcare
Los Angeles, Los Angeles County, California, 90001, USA
Listed on 2026-11-01
-
Customer Service/HelpDesk
Customer Success Management
ICANotes, LLC is seeking a detail-oriented Escalations Specialist to manage customer issues and collaborate with the retention team. The role focuses on product adoption, post-onboarding challenges, and cancellation discussions in a fully remote environment.
Ideal candidates have 2+ years in customer service or SaaS escalations, strong communication, and CRM/ticketing proficiency. Healthcare regulation awareness (HIPAA) is a plus. Remote work is required across specified states.
This posting is for the Remote Customer Escalations Specialist (SaaS/Healthcare) role at ICANotes, LLC, based in United States.
This is a Full Time role.
The position is based in United States.
This opportunity is part of our work in Sales.
The advertised compensation is 60.000 - 90.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).