Customer Service Coordinator/Order Management Executive/Sales Support
Abu Dhabi, UAE/Dubai
Listed on 2026-11-02
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Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, Customer Success Management, CRM Systems & Management
Role Description The Customer Service Coordinator / Order Management Executive / Sales Support role is a part-time hybrid position based in Abu Dhabi, with flexibility for some work from home. This role is responsible for handling customer inquiries, coordinating order processing, and supporting the sales team with accurate and timely information. Daily activities include responding to customer requests, tracking orders and deliveries, updating internal systems, and preparing customer-facing documentation.
The role also involves liaising with internal project, logistics, and finance teams to resolve issues, ensure service quality, and maintain up-to-date records. The coordinator will help monitor customer feedback, support continuous improvement in customer experience, and assist with standard reports and dashboards related to orders and service performance.
Qualifications
- Demonstrated ability in Customer Service and Customer Support, ensuring efficient handling of inquiries and resolutions.
- Experience enhancing Customer Satisfaction and Customer Experience through professional, solution-focused interactions.
- Strong Communication skills, including clear written and verbal communication with customers and internal stakeholders.
- Attention to detail and accuracy in order management, documentation, and data entry.
- Proficiency with standard office software and customer service or CRM systems.
- Ability to work effectively in a hybrid environment, managing time and priorities independently.
- Previous experience in construction, infrastructure, logistics, or related sectors is an advantage.
- Relevant diploma or bachelor’s degree in business, administration, or a related field preferred.
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