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Remote SaaS Support Specialist

Remote / Online - Candidates ideally in
London Borough of Hackney, Hackney / Shoreditch, Greater London, England, UK
Listing for: SourceWhale
Remote/Work from Home position
Listed on 2026-11-02
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
  • IT/Tech
    Technical Support, HelpDesk/Support, SaaS Sales
Salary/Wage Range or Industry Benchmark: 28000 - 42000 GBP Yearly GBP 28000.00 42000.00 YEAR
Job Description & How to Apply Below

Source Whale is seeking a Customer Support Specialist to own inbound conversations in Intercom, troubleshoot complex integrations, and collaborate with Product and Engineering to improve the product. You will communicate clearly across channels and help drive faster resolutions while maintaining a superior customer experience.

Join a newly formed UK team focused on client success, with a flexible hybrid model that supports both in-office and remote work, and a strong emphasis on knowledge sharing

Our group is growing, and we are hiring a Remote SaaS Support Specialist in London Borough of Hackney, England, United Kingdom.

We have an opening for a Remote SaaS Support Specialist in London Borough of Hackney, England, United Kingdom within Management & Operations, Sales.

This role, Remote SaaS Support Specialist at Source Whale, could be your next move.

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