ICT Apprentice

Are you looking for a future career whilst achieving an apprenticeship qualification? Do you have a passion to learn and work in IT?

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

Our apprenticeships are designed to give you the hands-on experience needed in a real job that brings out the best in you, with real responsibilities, real challenges, real projects and scope to grow your career.

Our IT Services Team provides IT solutions and support to over 4000 internal customers. We work to targets with our customers and you will be a member of the IT Service Desk team where you will learn on job and work to successfully resolve customer IT issues.

The work is fast paced, reactive and sometimes challenging.

You’ll study and achieve the Advanced Customer Service Specialist (Level
3) apprenticeship qualification throughout the duration of this apprenticeship.

As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints, and queries. Working alongside experienced IT professionals you will be mentored and trained in the use of various IT systems and software packages. Your duties will include:

• Diagnosing& resolving software, hardware and networking incidents
• Recording, updating and documenting requests using the IT Service Desk system
• Installing and configuring new IT equipment
• Learning how to use a range of IT support tools

Fixed

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

Skills required:

• Passion for IT and computers
• A drive to succeed in the IT industry
• The ability to speak with ease to customers and provide advice in accurate spoken English is essential for the post (Code of Practice: English language requirements for public sector workers 2016)

Eligibility Criteria:

5 GCSE’s including Level 1 or above in Literacy and Numeracy (GCSE grades A*-C/9-4 or equivalent)

Please note:You will not be eligible for this post if you have a Degree in the same subject as this apprenticeship, or other qualifications in the same subject at an equivalent level.

Location: Aylesbury and remote working

Advert closing date:
Midnight on 15th November 2026

Duration of Apprenticeship: Our apprenticeship roles are on a fixed term contract for the duration of the apprenticeship. Level 3 is usually for 18 months.

Salary: Your initial apprentice salary will be £15,392 p.a. and will go up to £20,875 if you are aged 19-20, or £24,454 if you are aged 21 or above, when you start the 2nd year of your apprenticeship. All your training will be funded by us. As well as the salary, our apprentices are eligible to:

• Paid holiday package
• Get 50% off of Arriva bus travel
• Receive a range of restaurant, shop & gym discounts through our Employee Benefits scheme.
• Apply for a TOTEM Card (formerly called the NUS Extra card)

Working Hours: This is a full-time position working a 37-hour week Monday to Friday.

We cannot guarantee a permanent position following completion of the apprenticeship, but we have an excellent track record of keeping our successful apprentices on in the organisation. This…