Customer Representative; Travel and Tourism

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.

We are a global team, united by ...

Arvato offers you one of the most dynamic work environments you can imagine.

We are growing, innovating and we solve the challenges of our clients around the world every day.

How do we do it? With ou...

CA $30,000.00-CA $40,000.00 yearly

Permanent

Are you looking to take the next step in your IT career with an established international high-tech organisation? Our client is a fully-fledged MSP provider supporting some of the most recognised c...

Full-time

McKesson is seeking a strategic and experienced Director, Data Governance to lead enterprise-wide data governance programs that improve data quality, regulatory compliance, business trust, and oper...

Arvato offers you one of the most dynamic work environments you can imagine.

We are growing, innovating and we solve the challenges of our clients around the world every day.

How do we do it? With ou...

The cities near Milton, ON that boast the highest number of cloud jobs are:

• Toronto
• Mississauga
• North York
• Hamilton
• Brampton
• Kitchener
• Vaughan
• Oakville
• Burlington
• St. Catharines

The 10 cities near Milton, ON that have the most job openings are:

• Toronto
• Mississauga
• North York
• Hamilton
• Brampton
• Kitchener
• Vaughan
• Oakville
• Burlington
• St. Catharines

The 10 most popular job searches in Milton, ON are:

• work from home
• warehouse
• hospital
• weekend
• canada post
• government
• summer
• student
• forklift
• security

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

As a Senior Customer Advocate (Sales Support), you will serve as the first point of contact for prospective and existing customers across phone, chat, email, and social channels. You will support the continued growth of new sales while ensuring a smooth and positive booking experience for customers.

You will provide accurate, empathetic, and timely support while converting customer inquiries into successful bookings or sales. Working closely with internal teams and external partners, you will help ensure high-quality service delivery and consistently strong customer experiences across the platform.

This role blends customer advocacy, sales execution, and support enablement in a fast-paced, high-volume environment.

• Be the first point of call for all adventure queries on the phone, live chat, social media and email; enabling our customers to successfully book the hassle-free experiences we’re renowned for.
• Converting a high rate of enquiries into new bookings and answering pre-departure questions from our customers.
• Handle pre-booking and post-booking questions with empathy, accuracy, and professionalism.
• Working in conjunction with our local hosts around the world to manage existing bookings & ensure a consistently clear, friendly and positive booking experience is delivered at all times for our customers.
• Ensuring no customer waits more than 24 hours for a response from our team or our local hosts, and that all inquiries are handled within established SLAs.
• Problem solving customer barriers to booking and issues with the platform.
• Composing thoughtful and accurate replies to customer and host questions.
• Monitoring and controlling numerous tasks and issues simultaneously.
• Perform problem tracking, including documenting, prioritizing, and escalating issues…