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Resident Lead

Remote / Online - Candidates ideally in
Reading, Berkshire, RG1, England, UK
Listing for: Deverell Smith Recruitment Ltd
Full Time, Remote/Work from Home position Listed on 2026-11-02
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Management
Salary/Wage Range or Industry Benchmark: 40000 GBP Yearly GBP 40000.00 YEAR

Job Description & How to Apply Below

Position: Resident Experience Lead (Hybrid Role)

Deverell Smith Recruitment Ltd is seeking a Resident Experience Manager in Reading. You will lead the Resident Services team to deliver exceptional customer service, oversee tenancy processes, complaints, and deposits, and drive continuous improvements in a fast-paced Build to Rent environment.

The role requires strong organisational skills, resilience, and a customer-centric mindset, with a hybrid work arrangement including one day from home. Salary around £40k plus bonus.

We are currently recruiting a Resident Experience Lead (Hybrid Role) for our team in Reading, England, United Kingdom.

Please review the full job details above before applying.

If your experience matches this role, we encourage you to apply.

All applications are reviewed carefully by our team.

The position is based in Reading, England, United Kingdom.

This opportunity is part of our work in Management & Operations.

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