Remote Resource Scheduler Customer Services
Kirkcaldy, Fife, KY1, Scotland, UK
Listed on 2026-11-02
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Customer Service/HelpDesk
M&G is seeking a Resource Scheduling Specialist to own scheduling across Customer Services from home in Scotland. You will balance forecasted demand, breaks, and offline time to optimise service delivery while controlling shrink ages and maintaining target adherence.
You will collaborate across directorates, train teams on planning impacts, and leverage Verint and Excel for reporting. The role emphasizes continuous improvement, data accuracy, and operational excellence.
For the Remote Resource Scheduler for Customer Services position at Prudential Distribution Ltd, we are reviewing applications now.
The advertised compensation is 35.000 - 45.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Resource Scheduler for Customer Services role in the description above.
We appreciate your interest in this position.
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