Customer Success Manager

Help restaurant owners, chefs and managers get more value from Culinary Cloud. Take ownership of your own customer portfolio, build trusted relationships and turn insights into practical improvements as part of a small, ambitious team.

• Netherlands
• Remote with regular customer visits
• 32–40 hours per week

We’re building Culinary Cloud to help restaurants take control of their costs, improve their margins, and spend less time on administration. Join a small, ambitious team working directly with the founders and close to our customers.

At Culinary Cloud, we help restaurants become more profitable, efficient and successful. Our software automates data collection and performance tracking, turning information about costs, purchasing, inventory and operations into clear insights and practical opportunities to improve. We combine powerful software with personal service so customers can make smarter decisions without hours of manual analysis.

As a Customer Success Manager, you will own a portfolio of restaurant clients and become their trusted point of contact. You will work directly with owners, chefs and managers to understand their challenges, guide them through our platform and help them put improvements into practice. You will take responsibility for customer satisfaction and success, from the first onboarding session to ongoing support and regular visits.

We are a fast-growing startup with a small, ambitious team. You will work directly with the founders, contribute ideas and help us scale without compromising the quality of service our customers receive. We are more interested in your abilities, attitude and potential than your job titles or years of experience. You do not need to be an expert from day one: we provide training in our platform, processes and the restaurant industry.

The role offers remote working within the Netherlands for 32–40 hours per week, with regular in-person customer visits. You will manage your own customers, make decisions within clear guidelines and have the independence to take responsibility for their success.

As Culinary Cloud grows, you will have opportunities to take on greater responsibility and develop into senior customer success, team leadership, commercial account management or hospitality performance consulting. Join us at an early stage and help shape the future of restaurant technology.

• Build and maintain strong, trusted relationships with your own portfolio of restaurant clients.
• Conduct regular check-ins and in-person visits to understand customer challenges and priorities.
• Take ownership of customer requests, resolve problems and follow through on commitments.
• Guide new customers through onboarding and platform training.
• Present performance reports, cost-saving opportunities and operational recommendations developed with our team.
• Coordinate action plans and help customers implement practical improvements.
• Monitor customer satisfaction, engagement and platform usage to identify where support is needed.
• Identify opportunities for referrals, additional services and account expansion.

• Fluent Dutch and professional English, with clear communication and strong relationship‑building skills.
• A base in the Netherlands and willingness to visit restaurant customers regularly.
• Strong organisation, a proactive approach and the ability to work independently.
• Ownership of customer needs: keep your commitments, solve problems and follow through.
• An interest in business, technology and helping customers improve their results.
• Hospitality or restaurant operations experience is an advantage, but not essential.
• Experience in customer success, account management or customer service is an advantage, but not essential.
• An…