Customer Success & Technology Enablement Specialist Mission Solutions & Growth Washington, DC; in office

Washington, DC (in office Monday-Thursday, remote Friday)

On-site

$145,000 - $170,000

Posted Oct 28, 2026

Zenith Flow is hiring a Customer Success & Technology Enablement Specialist to be the primary relationship owner for our corporate communications and advocacy work and the day-to-day bridge between our AI platform and the agency and communications teams who use it. Based in our DC office, you will sit alongside commercial stakeholders to drive adoption and make sure the platform delivers measurable value to their mission.

This role combines customer success discipline with hands-on technology enablement: you will train users, translate their workflows into platform capabilities, and carry feedback back to Product and Engineering.

• Serve as the primary point of contact between our technology and engineering teams and our commercial business unit, building trusted working relationships with users, program leads, and leadership
• Develop and execute tailored success plans with clear adoption goals, milestones, and metrics
• Conduct regular business reviews and usage check-ins to track outcomes, surface risks, and demonstrate value
• Onboard new teams and customers, and run training sessions, office hours, and hands-on workshops
• Translate agency and communications workflows into use cases, configurations, and best practices
• Partner cross-functionally with Sales, Product, Engineering, and Support to resolve issues quickly and keep customer needs on the roadmap
• Capture and relay user feedback, feature requests, and field insights to inform product direction
• Identify expansion opportunities and support renewals and follow-on work
• Build reusable enablement assets, such as playbooks, quick-start guides, and FAQs
• Contribute to scaling Customer Success and Mission Operations processes and best practices across the organization

• 4+ years of experience in customer success, technical account management, solutions enablement, or a similar customer-facing role, ideally supporting an agency, communications, or media environment
• Experience operating the technology that powers digital strategy, advertising, and communications, including real time bidding and demand side platforms
• Demonstrated success owning a portfolio of strategic accounts and driving product adoption, satisfaction, and renewal or retention outcomes
• Ability to quickly learn AI/ML-enabled software and explain how it fits into communications, content, and campaign workflows
• Experience developing and delivering user training, onboarding programs, playbooks, or enablement materials
• Strong understanding of how agencies and communications teams operate, including deliverable-driven timelines, client approvals, and fast-moving requests
• Excellent communication skills, with the ability to brief and train both technical and non-technical stakeholders
• Strong organizational skills, with the ability to manage multiple priorities and follow through on commitments
• Ability to work on-site in Washington, DC, Monday through Thursday
• Experience with CRM and customer success tools and familiarity with government or federal customers are a plus