Customer Service Representative

Horizon West LLC, a real estate development company based in Newark, NJ, is seeking a Customer Service Representative for a full‑time position. This role involves handling client inquiries and ensuring a seamless experience throughout the development process. The position offers a negotiable salary and is open until November 22, 2026.

As a Customer Service Representative, you will respond to client inquiries, provide information about ongoing and upcoming projects, and address any concerns or issues that may arise. You will also assist in scheduling site visits and coordinating with other departments to ensure timely and efficient service delivery.

You will work closely with the sales and marketing teams in a modern office environment located in Newark, NJ. The team is collaborative and supportive, fostering a positive and productive work atmosphere. The office is equipped with state-of-the-art technology to support your daily tasks.

The salary for this position is negotiable based on the candidate's years of experience, industry expertise, and specific skills.

• comprehensive health insurance coverage
• a retirement plan with employer matching contributions
• opportunities for professional development through workshops, training programs, and tuition reimbursement
• flexible work arrangements such as remote work options, hybrid schedules, or flexible hours
• access to company events like team-building activities, holiday parties, and social gatherings

To excel in this role, you should have excellent communication skills and a strong understanding of customer service principles. Previous experience in a customer service or sales role is preferred. Proficiency in English is essential, and basic knowledge of real estate concepts is a plus.

At Horizon West, we value diversity and are committed to creating an inclusive environment where all employees can thrive.

By applying, you will have the opportunity to work with a dedicated team of professionals who are passionate about their craft and dedicated to delivering outstanding results.

Applications are due by November 22, 2026.

• Handle customer inquiries and complaints with empathy and professionalism, ensuring their needs are met promptly and effectively
• Assist clients in navigating our real estate development projects, providing clear and concise information about property features, timelines, and pricing
• Coordinate with internal teams to resolve customer issues, ensuring timely and satisfactory outcomes
• Maintain accurate and up-to-date records of customer interactions and project details
• Stay informed about industry trends and Horizon West's latest developments to offer knowledgeable advice to clients
• Collaborate with marketing and sales teams to create engaging content and materials that highlight Horizon West's projects
• Participate in team meetings and brainstorming sessions to contribute ideas for improving customer service processes
• Bachelor's degree in a related field or equivalent experience
• Previous experience in customer service, real estate, or a similar industry is a plus
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office Suite, particularly Outlook and Excel
• Familiarity with real estate development processes and terminology is a bonus
• A proactive attitude and a passion for delivering exceptional customer experiences
• Ability to work well under pressure and meet tight deadlines