Customer Success Support Specialist

Title:

Customer Success Support Specialist

Location:

Remote | Candidates located in California are not eligible

Job Type: Contract (December
- February +)

Compensation: $21.00 - $25.00 per hour

Industry: Financial Services Technology

Our staffing firm is partnering with a client in the healthcare benefits industry to identify a Customer Success Support Specialist. This role supports members by managing service cases through a ticketing system, researching and resolving inquiries, and providing exceptional customer service through phone and email communications. The ideal candidate is patient, detail-oriented, and committed to ensuring members receive timely and accurate assistance throughout their healthcare benefits experience.

As a Customer Success Support Specialist, you will work within a case management environment, handling member inquiries that require investigation, follow-up, and resolution. Unlike a traditional call center role, this position focuses heavily on managing service tickets, conducting outbound outreach, and coordinating ongoing case resolution.

• Manage and prioritize member cases through a ticketing and case queue system.
• Research inquiries by reviewing existing case notes and documentation.
• Conduct outbound phone calls and email communication with members to provide updates and resolve issues.
• Follow cases through completion, including situations that require multiple touchpoints and ongoing follow-up.
• Deliver professional, empathetic, and accurate customer service.
• Document all interactions and case updates thoroughly and accurately.
• Support members with questions related to healthcare benefits, including Medicare and Medicaid programs.
• Maintain excellent attendance and dependability in a fast-paced service environment.

• Required:
  
  Previous customer service experience.
• Experience working with case management, ticketing systems, or service queues.
• Strong written and verbal communication skills, including professional email correspondence and proper grammar.
• Ability to investigate issues, gather information, and follow cases through resolution.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and maintain productivity in a structured environment.
• Dependable attendance and demonstrated reliability.
• Proficiency using computer systems and navigating multiple applications simultaneously.
• Preferred:
  Experience supporting healthcare, health insurance, benefits administration, Medicare, or Medicaid programs.
• Previous experience in a customer success, member services, or healthcare support role.
• Familiarity with CRM or customer service ticketing platforms.
• Experience handling escalated or complex customer inquiries.

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits

Summary:

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. We look forward to meeting you!