Collector - WFH

Collector - WFH# Collector - WFHHot Job Carrollton, TX 75007## Overview Position Type Full Time Job Shift Day Education  Level High School

Travel Percentage None Category Call  Center Agent## Description
** Accepting qualified applicants outside of DFW area and State of Georgia
**** REQUIRED to have 3+ years’ experience in Debt Collections
**** Equipment is NOT PROVIDED. Please see below for equipment requirements.
**** Compensation:*** $15/hr starting base pay; additional +$1/hr bilingual shift differential (upon completion of Spanish test)
* Monthly Bonus based on collection and performance
* Plus, Daily/weekly/monthly incentives/prizes such as gift cards and giveaways
*
* Essential Duties and Responsibilities:

*** Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
* Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
* Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.
* Accurately and thoroughly notates each account with efforts performed and results attained.
* Handles PCI Data confidentially and securely.
** Schedule**:
* Regular

Schedule:

Monday-Friday | 40-hrs/week  + 8-hr shifts with availability between 7am-7pm
* 3 weeks of Paid Training:
Mon-Fri from 8am-5pm
* One late night a week from 10am-7pm
* One Saturday a month from 8am-2pm
* Schedules are assigned based on client and company needs
*
* Minimum Qualifications:

*** 3+ years’ experience in Debt Collections
* High School Diploma/GED required
* Must be 18 years of age or older
* Authorized to work in the United States
* Client requirements for this campaign require a clean background check and a negative drug test result
* Effective communication, negotiation, and problem-solving skills
* Ability to multi-task in a production driven environment
* This role routinely uses standard office equipment, including electronic keyboard, mouse and telephone. Basic computer knowledge and typing skills required
* Must be comfortable navigating between multiple computer screens and systems
** Equipment Requirements (MUST have to be considered):
** Internet:
* Internet router
- ** No WIFI
*** Wired High-Speed Internet Connection
* 15 Mbps download speed and at least 3 Mbps upload speed
* Network Latency Max 250 MS Computer/PC/Laptop:
* Personal PC or Laptop running
** Windows 10 or newer** (No Chromebooks/ No Macs/No Tablets/No Cell Phones)
* Computer needs to be 2019 or newer to have acceptable processing speeds
* 8 Gb Memory
* 1 USB Type A 2.0 (Standard headset USB)
Headset & Webcam:
* Logitech H390 Headset
* Internal or External Web Camera Work Area
* Must have a home office set up and an ethernet cord you can connect to your computer.
* Quiet workspace free of background noise and distractions
* Private area acceptable for webcam use.
** All WFH employees will be REQUIRED to be visible on webcam at all times through CollabAI.
**** SWC Group Benefits:
*** Paid Holidays and CPL (Comprehensive Paid Leave)
* Medical, Dental and Vision Insurance
* Life Insurance
* Short-Term and Long-Term Disability Plans
* HSA (Pre-tax) Savings Account
* 401(k) Plan with matching contribution
* Employee Referral Bonus
* Paid Training Program Please feel free to reach us for any further questions at ***
*