Remote Energy Customer Service Representative
Job Description & How to Apply Below
As an ENMAX Customer Service Representative, you will represent the brand while providing first-contact resolution for energy customers. You will explain billing, account details, services, policies, and options clearly. The work requires analytical skills, sound judgment, computer proficiency, and sensitivity to customer needs.
Key Responsibilities:
Deliver positive service across phone, email, and live chat
Resolve inquiries involving bills, products, and new service
Explain account details, policies, and available options clearly
Escalate complex calls through support teams appropriately
Recommend customer-focused products, services, and solutions
Requirements:
High school diploma or G.E.D.
At least one year of customer service experience
Minimum typing speed of 40 words per minute
Dedicated private workspace and residence within 45 minutes
Fully flexible availability for rotational call centre shifts
Use customer service, analytical judgment, and computer skills to support ENMAX customers across phone, email, and live chat.
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